Refund policy

Returns & Refunds

We have a 24 hours return policy, which means you have 24 hors after receiving your item to request a return.

Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items
We do not accept returns for:

• Perishable goods
• Custom or personalized items
• Personal care products
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

Exchanges
To exchange an item, return the original product and place a new order once your return is approved.

Refunds
After we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 10 business days. If you haven't received your refund within 15 business days of approval, contact us at swancaratllc@gmail.com.